Well prepared for your trip
Frequently asked questions

Well prepared
for your trip.

The answers to the questions guests ask us most often. Not seeing your question? Feel free to email or message us.

What time can I check in and out?

Check-in is possible from 3 pm. On the day of departure the room is free again at 10 am, so we can prepare everything for the next guests. Other times? Just ask, we are happy to help.

Is breakfast included?

Breakfast can be added for 8.50 euro per person and is made fresh every morning by Jan. In the apartment you can also have breakfast yourself or join us.

Is my dog welcome?

Yes, your dog is welcome, for 2 euro per night. We do ask you to be considerate of the other guests, so everyone can relax and enjoy.

Is there wifi and TV?

Yes, there is free wifi in all areas. The shared living and dining room and the apartment have a TV with Dutch channels.

Can I cook for myself?

The apartment has its own kitchen. With the rooms you share a lovely open kitchen in the common area.

What about parking?

You park for free right by the house.

Is there a swimming pool?

Yes, there is a pool in the garden, wonderfully cooling after a day in the mountains. It is in use during the warm season.

How do I pay and what is the deposit?

After confirmation you receive the deposit details. The deposit is 50% of the total amount and is paid within 14 days by bank transfer. Your stay is final once we have received the deposit. The remaining amount we gladly receive a week before arrival.

What if I have to cancel?

If you cancel up to a week before arrival, we charge 50% of the total price. Within a week of arrival or during your stay we charge 100%. We recommend good travel and cancellation insurance.

Which languages do you speak?

Jan and Liesbeth speak Dutch, German and English.

How do I get to you?

Náš Dům is in Bernartice, in the Giant Mountains, about a two-hour drive from Prague. On the contact page you will find the map, the coordinates and directions.

Another question? Get in touch or message us on WhatsApp.